Frequently Asked Questions

How long is your lead time?

For print-on-demand orders, the production takes 1-6 working days, depending on the quantity.

For non-print-on-demand items like T-shirts, sweatshirts, shirts of a single color with simple design, it takes 7 working days for sampling, 7-15 days for bulk production.

For non-print-on-demand items like coats, suits, wool knitted items, dresses, jeans, bottoms, it takes 7 working days for sampling and 15 working days for bulk production -- a little longer due to the more sophisticated techniques involved.

Please note that there may be some unavoidable delays due to COVID-19.

Do you ship worldwide?

Yes, we ship internationally. However, there are some countries or regions that have blocked or made strict restrictions on international shipping. So please make sure that international shipping is possible in your destination country before placing orders.

What kind of shipment will you use for my order?

To make sure you receive the package on time and intact, we primarily choose air freight, especially for bulk orders.

If you prefer other shipping method, or you have special requirements, please let us know, we would love to find out the best solution for you.

How long does it take for international shipping?

It takes 5-15 working days for shipping and delivery. Please note that this estimation excludes local holidays. And given certain unavoidable causes (e.g., customs clearance), or misinformation (e.g., incorrect address or contact information), there may be a delay.

In any case, we will give you a tracking number of your order to make sure that you can monitor the movement of your package. You can also contact our customer service (info@hugepod.com) so we can also help from our side.

How can I track my order?

Our team will track the logistics and send you weekly updates.

What if I haven't received my package after 20 days?

Any of the following circumstances might lead to delivery failures:

1. You have missed the calls from the courier multiple times.

2. The contact number you left is wrong or invalid.

3. The shipping address you left is wrong or invalid.

If the the delivery failed due to any of the causes above, please contact us as soon as possible with the correct contact number/address and the time available for re-delivery.

Government curfew executed in response to a particular social emergency.

1. A delay might also occur due to certain causes beyond our control:

2. The flight is canceled.

3. The custom service office is on holiday.

4. The local customs staff, shipping or logistics companies are going on strike or stop working.

What if my package is lost or damaged?

If you find the package is damaged, please contact our customer service within 7 days after acknowledging the receipt.

If the freight company lost track of your package, we will arrange re-shipping as soon as possible.